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1. What are your Support Hours? MicroStaffer
support is available 7 Days - 24 Hours. Just dial (800)
749-9973 Ext. 202.
2. How do I get upgrades?
Upgrades are released as product features are improved.
Because not all upgrades feature significant enhancements we
advise our clients to periodically check the upgrades page to
make their own decision on when to upgrade their system.
Normally upgrades are downloaded but you may also request a CD
by mail. In addition, you can also request to be place
on our Upgrades Email notification list. Please call our
customer support line for more information.
3. How do I get a password for the
upgrades? To request a password,
please fill out our password
request form. You must have a valid support contact for
this feature. You will receive your password from a support
representative within a few moments.
4. How can I integrate several regional
offices with my central office using MicroStaffer ?
With Microsoft's Terminal Server (RDP)
Technology, you can access your MicroStaffer system from anywhere
(Remote office, Home, Laptop at airport etc) via the
internet at lightning fast speeds and still enjoy the
feature richness of your MicroStaffer Windows
look-and-feel. With MicroStaffer installed on you
office server all you require is an internet connection and
MicroStaffer will be available anywhere, anytime.
Moreover, with MicroStaffer's unique Multi-Regions/Office
capability, you can run one single integrated MicroStaffer
system and separate your information (Nurses, Facilities
etc.) for each office yet retain the ability to access all
data and run consolidated company wide reports.
5. How do I set up the web access
in MicroStaffer so my clients and employees can access their
schedules? Setting up web access
is very easy. All you need is: 1. An internet line into your
office server. 2. Windows Server Edition installed on the server. 3. Microsoft Internet
information server (IIS) installed on the server. This comes
standard with Windows Servers 4. Install the FrontPage Extensions on the server. Comes standard with Windows
Servers. 5. Create a Web site on the server. 6. Install the
MicroStaffer Web Module on the Web site on the server.
7. Create users in MicroStaffer on the web tab.
No only will your Nurses and Facilities now have access to
limited parts of MicroStaffer but your in-house staff will
also gain PDA/Palm access to key staffing and scheduling
functions using their Web Enabled Smart Phone.
6. What technology is MicroStaffer based
on?
MicroStaffer is a True Client Server application. It is written
in PowerBuilder which is considered the most advanced 4GL programming
language in the world and is used widely by Fortune 100 companies
seeking optimal performance and flexibility. For the database,
MicroStaffer uses Microsoft SQL Server 2005 (Express,
Workgroup, Standard or Enterprise edition) the world's leading
Database utilizing state of
the art technology, allowing MicroStaffer to utilize store procedures
for 99% of all data retrieval and updates. SQL stored procedures
make systems very fast and flexible.
8. How does MicroStaffer
handle back office operations? Both Invoice and Payroll
processing are key elements of your Medical Staffing Agency.
If you are still doing things by hand, you most likely spend
an tremendous amount of time verifying hours-worked, calculating
rates and amounts for payroll and billing and reentering information
into back-office systems to generate paychecks and invoices.
With MicroStaffer, your entire payroll and invoicing process
can be optimized by up to 90%. No more double-data entry!
No more manual payroll and invoice amount calculations! No
more manual synchronization of front-office to back-office
systems.
9. What back office accounting
packages do you support? MicroStaffer offers several
options for integration with third party accounting and payroll
systems. It's powerful payroll and invoicing modules give
you seamless integration of staffing. We currently support
data integration with the following external accounting and
payroll packages:
QuickBooks and QuickBooks Pro
Peachtree Accounting
Business Works
Microsoft Great Plains
Payroll Services (ADP, Tops Payroll...)
Custom Integrations
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